Return and Refund Policy

Thank you for shopping at Surat Kapda Bazaar Hisar. We are committed to providing you with the finest quality clothing and fashion products. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you with our return and refund policy.

1. Returns

a. Eligibility: We accept returns for eligible products within 5  days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging with all tags and labels intact.

b. Non-Eligible Items: Some products are non-returnable, including but not limited to intimate apparel, personalized items, and items marked as final sale. Please check the product description for specific return eligibility.

c. Return Process: To initiate a return, please follow these steps:

i. Log in to your Surat Kapda Bazaar Hisar account.

ii. Go to the “Order History” section.

iii. Select the order containing the item you wish to return.

iv. Follow the instructions to request a return.

v. Once your return request is approved, you will receive return shipping instructions and a return authorization number.

d. Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure your return is received.

2. Refunds

a. Refund Process: After receiving and inspecting your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase or wallet in website.

b. Processing Time: Refunds may take 15 business days to be processed, depending on your payment provider. Please allow additional time for the refund to appear on your statement.

3. Exchanges

a. Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please follow the return process to return the unwanted item and place a new order for the desired item.

4. Damaged or Defective Products

a. Damaged or Defective Products: If you receive a damaged or defective item, please contact our customer support team at contact email or phone number within 2 days of receiving the product. We will provide instructions for returning the damaged or defective item, and you may choose to receive a replacement or a refund.

5. Contact Us

If you have any questions or need assistance with the return process, please contact us at contact email or address. Our customer support team is available to help you with any inquiries or concerns.

6. Policy Changes

We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on our website with the date of the latest revision.

By making a purchase on our website, you acknowledge and agree to the terms of this Return and Refund Policy. Your satisfaction is important to us, and we are committed to providing you with a seamless and hassle-free shopping experience.